FAQ's
Everything you need to know about our pieces, fabrics, shipping, and the world of Mulmora.
Shipping
Do you ship internationally?
Yes, Mulmora ships worldwide.
How long will my order take to arrive?
Orders are usually processed within 2–4 business days. Delivery timelines may vary depending on your location.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking link and details. Please allow up to 48 hours for tracking updates to appear.
Do you offer free shipping?
Yes, we offer free worldwide shipping.
Will I have to pay customs or duties?
Depending on your country, customs charges or import duties may apply and are the responsibility of the customer.
Can I update my shipping address after placing an order?
If your order has not been dispatched yet, we’ll do our best to update it for you.
Orders
Can I cancel my order?
If your order has not been processed yet, we may be able to cancel it. Please contact us as soon as possible.
Can I make changes to my order after placing it?
If your order is still being processed, we’ll try our best to help with size or style changes.
I placed two orders separately. Can they be combined?
If both orders have not been shipped yet, we’ll try our best to combine them.
My order arrived damaged. What should I do?
Please email us within 48 hours of receiving your order along with images, and our team will assist you further.
Returns & Exchanges
Do you accept returns?
Yes, eligible items can be returned within our return window.
Can I exchange my size?
Yes, exchanges are available depending on stock availability.
How long do refunds take?
Refunds are usually processed within 5–7 business days after your return is approved.
Payments
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and selected local payment methods.
Is my payment secure?
Yes, all payments are processed securely through trusted payment gateways.
About Mulmora
Where is Mulmora based?
Mulmora is thoughtfully designed and crafted in India.
What makes Mulmora different?
We focus on natural fabrics, timeless silhouettes, small-batch production, and thoughtful craftsmanship.
Who makes your garments?
Our garments are created alongside skilled artisans and makers across India.
Care Guide
How should I wash my Mulmora pieces?
We recommend gentle cold washing and air drying to maintain the softness and longevity of the fabric.
Do natural fabrics wrinkle easily?
Yes, fabrics like linen and mulmul wrinkle naturally, and we believe that is part of their relaxed beauty.
Will my garment change over time?
Yes, our fabrics soften naturally and become even more comfortable with wear.
